Description and Requirements
We are looking for an experienced and result-driven Senior Social Media Specialist to join our team! The role requires an innovator, a trendsetter, and a progressive thinker who can connect digital to all other aspects of our business and drive growth opportunities.

We are expecting you to have experience and a big passion for digital technologies and all digital marketing channels.
​
Qualifications:

English proficiency
Minimum 3 years of experience in digital marketing
Experience in managing social media platforms including Instagram, LinkedIn & Facebook SMM
Experience with online marketing tools and best practices
Experience with Google Analytics
Great communication skills
Experience with content writing
Please include a link to your portfolio showing ROI records on your resume

Collaboration is the key:
Demonstrating reliability, communicating constructively and being an active listener
Great interpersonal and communication skills
Treating others in a respectful, supportive and professional manner
Exhibiting flexibility, participating as a problem-solver
Demonstrating commitment to the team
Willingness to ask others for their expertise and help
Critical thinker and problem-solving oriented
About the job:
As a Senior Social Media Specialist at TELUS International, you will be working closely with the Marketing team for setting up, implementing and managing the overall company’s digital marketing strategy, while working closely the Communications Agency. Your primary objective will be to increase brand presence, while facilitating lead generation.

Digital presence is extremely important for our company’s success, so your position will play a crucial role in achieving our business goals and objectives.

You are ready and able to:

Partner with your team to develop, plan and implement the overall digital marketing strategy
Manage all TELUS International digital marketing channels, with focus on including Instagram, LinkedIn & Facebook SMM
Measure ROI and KPIs
Prepare and manage digital marketing budget
Oversee the company’s social media accounts
Provide copywriting support for all digital channels
Manage and improve online content
Monitor competition and provide suggestions for improvement
We offer:

Stable job – permanent labor contracts
Monthly meal tickets
Public transportation and gym subscriptions reimbursement, after trial period
Great rewards for referring your friends: consistent bonuses and prizes
Internal and external professional training
Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
International career – regular training and international career opportunities
Multilingual exposure – improve your spoken and written language skills
Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
It’s different here! Check out our Facebook page!
Additional Job Description We are looking for an experienced and result-driven Senior Social Media Specialist to join our team! The role requires an innovator, a trendsetter, and a progressive thinker who can connect digital to all other aspects of our business and drive growth opportunities. As a Senior Social Media Specialist at TELUS International, you will be working closely with the Marketing team for setting up, implementing and managing the overall company’s digital marketing strategy, while working closely the Communications Agency. Your primary objective will be to increase brand presence, while facilitating lead generation. Digital presence is extremely important for our company’s success, so your position will play a crucial role in achieving our business goals and objectives. We are expecting you to have experience and a big passion for digital technologies and all digital marketing channels.

Required Language(s)
English

Description and Requirements
Pre-employment language training

FRENCH (free)

What is TELUS Language Academy?

TELUS Language Academy is a free, intensive pre-employment program aimed at developing the French language skills of the candidates who apply for a position at TELUS International Europe.

Throughout the training period, you will benefit from a fixed-term employment contract.

Format of the training:

This is an intensive program running for 5 weeks, 8 hours per day, Monday to Friday.

The 200-hour training includes weekly presentations, recaps, simulations and final exams.

Performance criteria at the end of the course:

– Accuracy and fluency in French

– French grammar skills, both in writing and speaking

– Proper pronunciation

– Communication skills with native speakers

To get onboarded in TELUS Language Academy, you should have:

-A basic, beginner level of French

-A medium or advanced level of English

-Genuine interest to improve your French skills and a positive, “can-do” attitude to go with it

-Availability to work on an afternoon & night shifts job after graduating TELUS Language Academy
Additional Job Description
TELUS Language Academy is a free, intensive pre-employment program aimed at developing the French language skills of the candidates who apply for a position at TELUS International Europe.

Required Language(s)
French

Description and Requirements
The MoneyGram Transactions Customer Service Representative position is about:

-processing inbound calls and e-mails from MoneyGram wire transfer customers and agents
-processing money transfer transactions (domestic & international)
-answering a wide range of inquiries
-solving Customer service issues
-properly escalating any issues to specific departments

What we expect:

-Medium or Advаnced lеvel (B2 or C1) of Italian, medium (B2) lеvеl of English in written and oral
-аvаilability for a full-time schedule, in rotating shifts, 5 dаys/ wеek: Monday – Sundаy, 9:30 – 22:30
-Working knowledge of bаsic PC operation
-Great communication and interpersonal skills
-Client orientation
-Ability to quickly adapt to changing environment, team-player mindset
-Decision-making & problem-solving skills

We offer:

– Stable job – permanent labor contracts
– Flexible schedule – rotating shifts and weekends
– Tenure salary increases
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement
– Monthly performance bonus
– Great rewards for referring your friends: consistent bonuses and prizes
– International career – regular training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relaxing and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more.

Additional Job Description
We are looking for Italian speakers to join our team!

In this role, you would be working for our client, MoneyGram, a top global money transfer company.

MoneyGram is a global provider of innovative money transfer and payment services, with approximately 350,000 agent locations in more than 200 countries and territories around thе world.

MoneyGram Transactions Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or MoneyGram agents and will process transactions totaling tens of thousands of dollars every day.

Required Language(s)
English
Italian

Description and Requirements
The MoneyGram Transactions Customer Service Representative position is about:

-processing inbound calls and e-mails from MoneyGram wire transfer customers and agents
-processing money transfer transactions (domestic & international)
-answering a wide range of inquiries
-solving Customer service issues
-properly escalating any issues to specific departments

What we expect:

-Medium or Advаnced lеvel (B2 or C1) of German, medium (B2) lеvеl of English in written and oral
-аvаilability for a full-time schedule, in rotating shifts, 5 dаys/ wеek: Monday – Friday, 11:00 – 20:00
-Working knowledge of bаsic PC operation
-Great communication and interpersonal skills
-Client orientation
-Ability to quickly adapt to changing environment, team-player mindset
-Decision-making & problem-solving skills

We offer:

– Stable job – permanent labor contracts
– Flexible schedule – rotating shifts and weekends
– Tenure salary increases
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement
– Monthly performance bonus
– Great rewards for referring your friends: consistent bonuses and prizes
– International career – regular training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relaxing and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more.

Additional Job Description
We are looking for German speakers to join our team!

In this role, you would be working for our client, MoneyGram, a top global money transfer company.

MoneyGram is a global provider of innovative money transfer and payment services, with approximately 350,000 agent locations in more than 200 countries and territories around thе world.

MoneyGram Transactions Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or MoneyGram agents and will process transactions totaling tens of thousands of dollars every day.

Required Language(s)
English
German

Description and Requirements
The MoneyGram Transactions Customer Service Representative position is about:

-processing inbound calls and e-mails from MoneyGram wire transfer customers and agents
-processing money transfer transactions (domestic & international)
-answering a wide range of inquiries
-solving Customer service issues
-properly escalating any issues to specific departments

What we expect:

-Medium or Advаnced lеvel (B2 or C1) of French, medium (B2) lеvеl of English in written and oral
-аvаilability for a full-time schedule, in rotating shifts, 5 dаys/ wеek: Monday – Sundаy, 10:00 – 22:00
-Working knowledge of bаsic PC operation
-Great communication and interpersonal skills
-Client orientation
-Ability to quickly adapt to changing environment, team-player mindset
-Decision-making & problem-solving skills

We offer:

– Stable job – permanent labor contracts
– Flexible schedule – rotating shifts and weekends
– Tenure salary increases
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement
– Monthly performance bonus
– Great rewards for referring your friends: consistent bonuses and prizes
– International career – regular training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relaxing and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more.

Additional Job Description
We are looking for French speakers to join our team!

In this role, you would be working for our client, MoneyGram, a top global money transfer company.

MoneyGram is a global provider of innovative money transfer and payment services, with approximately 350,000 agent locations in more than 200 countries and territories around thе world.

MoneyGram Transactions Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or MoneyGram agents and will process transactions totaling tens of thousands of dollars every day.

Required Language(s)
English
French

Description and Requirements
The MoneyGram Transactions Customer Service Representative position is about:

-processing inbound calls and e-mails from MoneyGram wire transfer customers and agents
-processing money transfer transactions (domestic & international)
-answering a wide range of inquiries
-solving Customer service issues
-properly escalating any issues to specific departments

What we expect:

-Medium or Advаnced lеvel (B2 or C1) of Russian, medium (B2) lеvеl of English in written and oral
-аvаilability for a full-time schedule, in rotating shifts, 5 dаys/ wеek: Monday – Friday, 09:00 – 18:00
-Working knowledge of bаsic PC operation
-Great communication and interpersonal skills
-Client orientation
-Ability to quickly adapt to changing environment, team-player mindset
-Decision-making & problem-solving skills

We offer:

– Stable job – permanent labor contracts
– Flexible schedule – rotating shifts and weekends
– Tenure salary increases
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement
– Monthly performance bonus
– Great rewards for referring your friends: consistent bonuses and prizes
– International career – regular training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relaxing and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more.

Additional Job Description
We are looking for Russian speakers to join our team!

In this role, you would be working for our client, MoneyGram, a top global money transfer company.

MoneyGram is a global provider of innovative money transfer and payment services, with approximately 350,000 agent locations in more than 200 countries and territories around thе world.

MoneyGram Transactions Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or MoneyGram agents and will process transactions totaling tens of thousands of dollars every day.

Required Language(s)
English
Russian

Description and Requirements
Your profile:
Advаnced lеvel of French(C1) and medium lеvеl of English(B2) in written and oral;
Avаilability for a full-time schedule, in rotating shifts, 5 dаys/ wеek: Monday – Friday, 10:00 – 19:30;
Understanding and interest in consumer-based electronics;
Excellent verbal and written communications skills, you will also have excellent attention to detail;
Proven resolution, logical troubleshooting, customer service and customer satisfaction skills;
Excellent listening, probing and de-escalation skills;
Ability to learn quickly and be passionate about learning new concepts, technology and processes;
Possess strong analytical skills with excellent communication, literacy & interpersonal skills;
Have the ability to handle multiple tasks and prioritize on an on-going basis;
Available to work a variety of shifts including some weekends;
Strong ability to understand technical issues in an environment involving products platforms and smartphone apps;
Passionate about delivering exceptional customer service;
Focused on meeting/exceeding targets;
An excellent time manager with the skills and ability to prioritize workloads;
Self-motivated with a high level of initiative and attention to detail;
A team player with excellent interpersonal skills;
Experience using WiFi-enabled devices and products would be a plus;
Strong problem solving / resolution skills.

This is a fantastic and challenging opportunity to work with and support the leaders in the health technology revolution. If you are passionate about innovation and leading-edge products that can have an impact on the environment and how we live our lives, then this is for you!

As part of your role, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

Responsibilities:

Resolving complex hardware and software issues via email/phone and social media-based support;
Testing beta releases of firmware and software and provide feedback for improvement;
Working with internal systems you will document each call via a client ticket system;
Improving the way we work through new processes, tools, communication and organization;
Maintain and support quality and statistical standards at all times;
Working as part of a team, you will work to both individual and group targets;
Provide excellent customer technical support, you will strive for first call resolution with each case;
Becoming an expert of the client products, tools and processes.

We offer:

– Stable job – permanent labor contracts
– Flexible schedule – rotating shifts and weekends
– Tenure salary increases
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement
– Monthly performance bonus
– Great rewards for referring your friends: consistent bonuses and prizes
– International career – regular training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relaxing and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more
Additional Job Description
We are always looking for new and exciting talent to join our teams. As a Technical Support Specialist, you are a motivated and enthusiastic individual with a passion for technology. A problem solver, you are looking for a challenge in a dynamic work environment.

Required Language(s)
French
English

Description and Requirements
Your profile:
Advаnced lеvel of German(C1) and medium lеvеl of English(B2) in written and oral;
Avаilability for a full-time schedule, in rotating shifts, 5 dаys/ wеek: Monday – Friday, 10:00 – 19:30;
Understanding and interest in consumer-based electronics;
Excellent verbal and written communications skills, you will also have excellent attention to detail;
Proven resolution, logical troubleshooting, customer service and customer satisfaction skills;
Excellent listening, probing and de-escalation skills;
Ability to learn quickly and be passionate about learning new concepts, technology and processes;
Possess strong analytical skills with excellent communication, literacy & interpersonal skills;
Have the ability to handle multiple tasks and prioritize on an on-going basis;
Available to work a variety of shifts including some weekends;
Strong ability to understand technical issues in an environment involving products platforms and smartphone apps;
Passionate about delivering exceptional customer service;
Focused on meeting/exceeding targets;
An excellent time manager with the skills and ability to prioritize workloads;
Self-motivated with a high level of initiative and attention to detail;
A team player with excellent interpersonal skills;
Experience using WiFi-enabled devices and products would be a plus;
Strong problem solving / resolution skills.

This is a fantastic and challenging opportunity to work with and support the leaders in the health technology revolution. If you are passionate about innovation and leading-edge products that can have an impact on the environment and how we live our lives, then this is for you!

As part of your role, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

Responsibilities:

Resolving complex hardware and software issues via email/phone and social media-based support;
Testing beta releases of firmware and software and provide feedback for improvement;
Working with internal systems you will document each call via a client ticket system;
Improving the way we work through new processes, tools, communication and organization;
Maintain and support quality and statistical standards at all times;
Working as part of a team, you will work to both individual and group targets;
Provide excellent customer technical support, you will strive for first call resolution with each case;
Becoming an expert of the client products, tools and processes.

We offer:

– Stable job – permanent labor contracts
– Flexible schedule – rotating shifts and weekends
– Tenure salary increases
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement
– Monthly performance bonus
– Great rewards for referring your friends: consistent bonuses and prizes
– International career – regular training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relaxing and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centers and more.

Additional Job Description
We are always looking for new and exciting talent to join our teams. As a Technical Support Specialist, you are a motivated and enthusiastic individual with a passion for technology. A problem solver, you are looking for a challenge in a dynamic work environment.

Required Language(s)
German
English

Description and Requirements

Join us as a Customer Experience Specialist (CX Partner) on our Airbnb project!

As a Customer Support Agent, you will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society. You’ll be the face of some of the world’s top brands!

Are you looking for a great career and a place to shine?

Your profile:

Ability to write and speak fluently, clearly and concisely in German and English
Availability for a full-time schedule, in shifts covering 10:00 – 00:00, Monday – Sunday, 5 days/ week
Previous customer support experience is an advantage
Excellent problem-solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time management skills and motivation to exceed expectations
Enjoy working in a fast-paced environment
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Strong team spirit with passion and drive to help users and deliver the best in customer service.

We offer:

– Stable job – permanent labor contracts
– Above-average fixed salary, performance bonuses
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement, after the trial period
– Transportation vouchers for late shifts
– International career – paid training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

Required Language(s)
German

Description and Requirements

Join us as a Customer Experience Specialist (CX Partner) on our Airbnb project!

As a Customer Support Agent, you will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society. You’ll be the face of some of the world’s top brands!

Are you looking for a great career and a place to shine?

Your profile:

Ability to write and speak fluently, clearly and concisely in English
Availability for a full-time schedule, in shifts covering 10:00 – 00:00, Monday – Sunday, 5 days/ week
Previous customer support experience is an advantage
Excellent problem-solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time management skills and motivation to exceed expectations
Enjoy working in a fast-paced environment
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Strong team spirit with passion and drive to help users and deliver the best in customer service.

We offer:

– Stable job – permanent labor contracts
– Above-average fixed salary, performance bonuses
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement, after the trial period
– Transportation vouchers for late shifts
– International career – paid training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

Required Language(s)
English

Description and Requirements

Join us as a Customer Experience Specialist (CX Partner) on our Airbnb project!

As a Customer Support Agent, you will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society. You’ll be the face of some of the world’s top brands!

Are you looking for a great career and a place to shine?

Your profile:

Ability to write and speak fluently, clearly and concisely in Spanish and English
Availability for a full-time schedule, in shifts covering 9:00 – 01:00, Monday – Sunday, 5 days/ week
Previous customer support experience is an advantage
Excellent problem-solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time management skills and motivation to exceed expectations
Enjoy working in a fast-paced environment
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Strong team spirit with passion and drive to help users and deliver the best in customer service.

We offer:

– Stable job – permanent labor contracts
– Above-average fixed salary, performance bonuses
– Monthly meal tickets
– Public transportation and gym subscriptions reimbursement, after the trial period
– Transportation vouchers for late shifts
– International career – paid training and international career opportunities
– Multilingual exposure – improve your spoken and written language skills
– Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
– Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
– Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
– Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

Required Language(s)
Spanish